We are committed to processing all orders as quickly as possible. Due to the fact that most of our treasures are handmade to order, please allow up to 5 - 7 business days for items to be created and shipped, and factor this time into shipping estimates. If for any reason there is a delay in processing and/or shipping, the customer will be directly notified. If stock availability has changed, we will inform you by email with an approximate time frame on a restocking date.

If you have any questions or would like to place a rush order please email us at info@clairecrowfoot.com and we will do our best to get your order processed ASAP.

To lessen our carbon footprint, when multiple items are purchased, each piece will be safely packaged in an individual pouch and placed into one box. If you require more boxes, please indicate this in the notes section at checkout.

All Claire Crowfoot Jewelry pieces come in our signature Box and/or Pouch, but if something special is required, Gift Wrapping is available for an extra charge. To add gift wrap to your order, please leave us a note upon Checkout, or shoot us a quick email.

Items that have a fixed dollar mark down (shown on the product page) are final sale and cannot be returned, exchanged or refunded. This does not apply to items purchased with a coupon code.

If interested in wholesale rates, please contact us at: sales@clairecrowfoot.com

Do you give back?

Absolutely! Giving back to our community is deeply important to us, and we choose to donate to primarily Indigenous causes. Our streams of giving include product donations and monetary donations.  

Partial proceeds of the Wolf Trail ring are donated to Pacific Wild, in support of their fight to save our Coastal Wolves. Find more information about that here: https://pacificwild.org

Each and every candle that we sell is created by our team of artisan candle makers in one of our two workshops on Vancouver Island.

We are thoughtful and intentional about every aspect of our products, from our ingredients to our packaging. 

We use a blend of Garden-Grown Botanicals, Essential oils, and our own hand made Infusions and Tinctures in all of our Candles. 

We blend these with natural fragrances, and clean synthetic fragrances in our Core Collection. The natural fragrances we use are plant-based aromatics that are produced using pure essential oils and aromatic isolates derived solely from natural, raw botanical sources. 

We are excited to announce that we will soon be launching a Collection made entirely from 100% essential oils. Every candle we create is paraben free, phthalate free and cruelty free. 

Yes! All of our packaging is made from post-consumer recycled goods, and can be recycled. 

We take responsibility for our environmental impact by choosing recyclable paper materials
over plastic whenever possible, and reusable glass bottles instead of plastic. 

Our packing peanuts are not styrofoam, they are made of corn and completely compostable. 

We use a propriety blend of 100% natural coconut, soy and organic Cowichan Valley beeswax. The beeswax is a lovely hard wax, which allows the candle to burn longer than average. The coconut wax provides a beautiful, soft creamy surface and a lovely scent throw. The soy wax we use is certified carbon neutral, and an annually renewable resource. It is also vegan, biodegradable and 100% plant-based.

No! Definitely not. We use a a non-toxic cotton core wick in our candles. Our Wooden Wicks are 100% Natural wood from Sappy Fruit Trees sustainably sourced in the USA. They are created from wood species not listed in the CITED appendices or on the IUCN Red List of Threatened Species.

Because of our proprietary blend of waxes, our candles are the longest lasting, cleanest burning candles on the market.

We have many customer reviews raving about the extended burn time of our candles compared to all other candles on the market today!

10.5 oz candles candles burn for 80 hours, and our 14oz candles burn for over 100 hours when taken care of properly! That’s a lot of burn time.

Because of our carefully blended wax recipe, if you take care of your candle it will last for an exceptionally long time!

The first time you burn your candle, You will need to let it burn for at least 3 uninterrupted hours. This will ensure that the wax melts all the way to the edges of the jar. This is especially important for the first burn, as it creates a 'memory burn' which prevents tunnelling; ensuring you get to use all of the wax.

Allow the melt pool to reach the edges of the jar before blowing out the flame. After 3 hours, extinguish your candle.

Keep the wick centred and wax free of debris

This one is very important:

Trim the wick to ¼” before each lighting. Trimming the wick will ensure that the candle burns evenly. It will eliminate any soot or char on the wick, and prevent any smoking of the wick. 

If your wick smokes when extinguished, you didn’t trim your wick enough. Try blowing it out, trimming it, and relighting.

Make sure to burn your candle on a stable, heat-safe surface away from
drafts and flammable materials. When it's burning, keep your candle in sight, away from children and pets. 

During use, the glass may become warm so allow it to cool before handling it. 

Absolutely! Our vessels are food-grade whiskey glasses, but they can be used for whatever you would like. Try planting a seed in yours and watching it sprout!

Our Apothecary Goods are deeply intentional and thoughtful pieces which are created and designed to last.

We created them to help others find connection. Connection to Self and Connection to Nature. We use 100% natural, pure ingredients in our products to create this connection, and our candles are created using ancient Ritual and traditional methods. We believe that everyone should experience the healing power of Nature, and we have created our pieces around this core belief. 

We want to bring Ancient Ceremony and Ritual into your home in a modern, easily accessible modality. Our products are intended to help you heal and nourish your physical, emotional and mental self through Connection.

Because each gemstone is a beautiful gift from the Earth, no two will ever be exactly alike. The raw nature of the gemstones means that each one will embody a little something different from one to the next. Please keep in mind that your Gemstone may not be identical to the one in the website photo.

Crowfoot Collective is not responsible for refunding an item if the customer has simply changed their mind, or no longer wishes to follow through with the order.

We cannot be held liable for packages which go missing or arrive damaged. 

All items purchased from Crowfoot Collective are delivered according to a shipment contract. This means that the risk of loss and potential damages for such items is passed to you upon our delivery to the courier.

All packages come with up to $100 insurance and our couriers always do their best to locate any lost shipments, this is a very rare occurrence. If if does happen please reach out to us for assistance.

We cannot be held liable for packages which are delivered to the wrong address - this is very important to note!

We are unable to replace or refund stolen packages or unretrieved packages that have been confirmed as delivered. We are not responsible for items that are not received due to an incorrect or incomplete shipping address. If you enter the wrong address at check out, your package will not be delivered. A fee will be incurred to ship it back to our location and also to reship it. We are not liable for these charges.

Crowfoot Collective does not assume any shipping costs or duties on exchanges and returns. Any additional shipping charges incurred when shipping out an exchange will be charged to you as the customer and shipped according to your preferred shipping method. Any charges incurred from abandoned or returned orders due to unsuccessful delivery will be billed to you along with return shipping charges. If you choose not to pay these charges a refund will be issued minus the fees incurred.

Crowfoot Collective cannot be held not responsible for addresses that are entered incorrectly, or if you are not home to receive your package, so please ensure that you double check your information at checkout.

Crowfoot Collective can no longer offer shipping to PO Boxes due to the astronomical cost. If you place an order and your address is to a PO box we will contact you with the extra shipping charges.

All Canadian orders are shipped via Courier or Canada Post Express.

All orders are shipped tracked and insured.

Orders are dispatched within 5-7 days.

All Canadian and US orders over $99 qualify for free shipping! 
Discount automatically taken at till

We have a flat rate of $10 for shipping on orders under $99

*** We do not combine discounts. Sale items are not eligible for free shipping ***

If you live locally and would like to pick up your purchase in Cobble Hill at our Retail Location, please choose the option for Local Pick Up at the check out. Please only use this option if you are local.


Please pick up your purchase within 7 days so we can keep an accurate inventory count. Pickup is available on select days only - you will be notified by email when it's ready. Please don't come for pick up before you are notified your order is ready.

All US orders are shipped via Courier or Canada Post Express.

All orders are shipped tracked and insured.

Orders are dispatched within 5-7 days.

All US orders over $99 qualify for free shipping! 

Discount automatically taken at till

We have a flat rate of $10 for shipping on orders under $99

*** We do not combine discounts. Sale items are not eligible for free shipping ***

Please contact us if you require an International order.

We do not accept financial responsibility for any additional taxes, customs or duties charges you may incur after your purchase has been made. If you refuse a shipment from Crowfoot Collective, you are responsible for the original shipping charges, and any taxes, duties, and customs fees. If the customer desires the parcel to be re-shipped, additional postage costs will be incurred.

Your satisfaction is of utmost importance to us! If you are unhappy with your purchase, simply email us within seven days of receiving your item and we will email you back a return authorization code and further instructions. To receive a refund, the item must be sent back in its original packaging, with all original tags attached, and without being used. When we receive the item, your credit card will be refunded. Unfortunately, all shipping charges are non-refundable, and we do not cover the cost of return shipping. Items returned without consent will be refused.

No returns or exchanges on Perfumes or Mists

All SALE items are final sale.